Attending a Show

What to expect at your next visit…

August 12, 2021 – Due to ongoing developments, COVID-19 guidelines for attending an indoor event may change at any time. To ensure we can gather safely, the Capitol Center for the Arts (CCA) will enforce the COVID-19 guidelines in effect on the day of the event. Ticket holders are expected to follow these guidelines while at CCA venues and event spaces (Chubb Theatre, Governor’s Hall, Kimball House, Bank of NH Stage, Cantin Room).

The ticket buyer accepts responsibility that the people for whom they are buying tickets will also follow these guidelines. We will notify ticket buyers by email the day before the event with the current guidelines. Should you have any questions, please contact the box office. We appreciate your help in keeping fellow patrons, staff, artists and our community safe.

As we begin to welcome guests back to our venues and transition to a post-COVID world, the following policies and procedures will be in place for all shows and events in all of our venues and private function spaces. Please note these policies are subject to change at any time. Any updates to these procedures will be noted on this page.

What Coronavirus precautions are you taking?: In the interests of the health and safety of our guests, artists, staff and volunteers, the Capitol Center staff is following the recommendations of the NH Department of Health & Human Services and the CDC.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is a contagious respiratory disease that can lead to severe illness and death. By visiting a Capitol Center for the Arts property you voluntarily assume all risks related to exposure to COVID-19.

The Capitol Center encourages all guests to be fully vaccinated for the health and safety of themselves and others.

SEATING: As of August 1, we resumed full seating within all venues.

MASKS: Per current CDC guidance, masks are strongly encouraged for all guests, whether vaccinated or not, when attending an event at any Capitol Center for the Arts venue. All Capitol Center staff and volunteers will be masked for the safety of our guests. (NOTE: Face masks may be required for all guests on a show by show basis. See individual event page on our web site for specific show requirements.)

FULLY VACCINATED/NEGATIVE TEST RESULTS: At this time our general policy does not require proof of vaccination or a negative test.  HOWEVER -some shows offered may have additional requirements.  Please see the individual show for more information prior to making your ticket purchase.

HVAC/AIR FILTRATION: Our air handling systems have been upgraded to use MERV-13 filters and iWave ionization air purifiers.

CONCESSIONS: Concessions and bars will have a limited selection to help facilitate line movement and minimize waste as we ramp back up to normal operations.

TICKET POLICIES: Visit the Capitol Center ticket policies page for a complete listing. Ticketholders will be contacted with additional instructions regarding their specific events. Our Box Office is open via phone (603-225-1111) and email (boxoffice@ccanh.com) from 12pm- 6pm Monday through Friday. Walk-in box office service is now available at our primary box office in the Bank of NH Stage venue at 16 South Main Street in Concord, NH.

WHAT ABOUT REFUNDS?: Our general policy is “no refunds/no exchanges” unless the show is cancelled or rescheduled.  We understand if you can’t attend because you have symptoms of COVID,  can’t wear a mask for an extended period of time, or if you simply disagree with our COVID policies.  In those cases you may receive a credit towards a future performance or a refund with some restrictions:

  • Refunds may be requested up to 7 days prior to the performance during Box Office hours: 12pm-6pm, Monday through Friday
  • Within 7 days of the performance patrons may receive a credit towards a future performance if they are experiencing symptoms of COVID or have receive a positive test result.
  • Refunds cannot be issued within 2 hours of the performance or after the performance has occurred.

Refunds will NOT be available for performances that have mask, vaccination or other restrictions in place when they first go onsale, or for tickets purchased after an event’s policies have been updated.  Patrons should expect the stated restrictions on that performance to be in place and plan accordingly. 

IF AN EVENT YOU ALREADY HAVE TICKETS FOR CHANGES ITS POLICY:  

Some performances that are already onsale may require a stricter policy on masks, vaccinations, etc.  If this happens patrons will be notified via email and will have 7 days from that date to decide whether to keep their tickets or request a refund or credit towards a future performance.

If you have a positive test result, are displaying symptoms or are concerned that you might have contracted Covid-19 please contact our Box Office and our staff will accommodate you as best we can.

 

 

 

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