CCA COVID-19 Updates

UPDATE April 3, 2020 4PM:

Our first priority is to ensure the safety and health of our staff, volunteers, patrons and performers. Much has changed over the past few weeks and it’s difficult to predict exactly when the Capitol Center for the Arts will reopen again. While we first thought that we’d have to reschedule events for only a few weeks, it more likely than not will end up being much longer. Due to the nature of the performing arts industry and the fact that many of the shows and events we welcome onto our stages are part of larger national tours, things can get very complicated. We have to look at not only when it’s safe for New Hampshire businesses to reopen and the community to come together again in large groups, but all the other parts of the country where our performers might have been. Also, each performance contract we negotiate involves a large financial commitment, something we never take lightly. And there’s always the logistical challenge of finding show dates that work for both the performers and our venues, something at which our Programming team excels.We hope to be able to make the upcoming events in May/June work, including Piff the Magic Dragon, Juston McKinney, and Kevin James.

At this point, we’ve rescheduled or cancelled dozens of shows between our two venues: the Chubb Theatre and the Bank of New Hampshire Stage. We expect this will continue to happen in the weeks ahead. We also closed our box office to the public ahead of the Governor’s recent stay-at-home Order. We’ve put a process in place to update ticket holders of the affected shows through emails or phone calls. We also continue to post the most up-to-date information we have available on our web site and social media pages. We appreciate your patience as we work through this challenging and unprecedented situation and look forward to seeing you back in our venues when this crisis has passed.

Unfortunately, this means that we’ll be postponing our May 2020 Open House and BBQ. This is one of our favorite events of the year, because we get to speak with so many of our patrons and preview our upcoming season. We were especially looking forward to it this year, as we prepare for our 25th Anniversary Season.  The ticket sales generated at this annual event help us keep our operations going during the slower summer months, so we’ll have to be more creative with our budget this year (something we know our patrons will have to do as well).

Precautions Against Coronavirus (COVID-19)

We continue to monitor and evaluate our procedures according to the guidance, recommendations, and orders of the CDC and local and State officials. The following precautions are designed to protect the public and we’ll be using them well after the COVID-19 situation has passed. We understand that people will be cautious when they return to our venues in the future and we want to do everything we can to make them feel comfortable and safe when they do so.

We’ve changed  the way we interact with our patrons, vendors, delivery personnel, and performers:

  • We’ll greet you with a wave or other non-contact greeting
  • We’ll be scanning tickets differently, to avid spreading germs
  • We won’t reuse our playbills or other printed promo materials
  • We’ll conduct transactions, like ticket sales, with any appropriate physical distancing

 

We’ve  enhanced the way we clean our venues and offices:

  • We’re cleaning our surfaces, handrails, and doorknobs much more frequently
  • We’ve replaced our cleaning solutions with a disinfectant version, to provide enhanced germ-free environments at every touch point
  • We’ve added several new hand sanitizer dispensers in both venues

 

We also ask our visitors to be mindful of the health of their friends and neighbors by doing the following:

  • Do not attend a CCA event if you are not feeling well and/or are exhibiting symptoms such as fever, cough, or shortness of breath
  • Wash your hands frequently and thoroughly for at least 20 seconds with soap and water
  • Avoid touching your (or anyone else’s) eyes, nose, and mouth with unwashed hands
  • Cough or sneeze into a tissue or your sleeve or arm – not into your hands

 

Ticket Policy

  • Capitol Center for the Arts is a 501(c)3 nonprofit organization. Typically, all ticket sales are final, but we understand that these are extraordinary times.
  • If  you are ill and cannot attend an event that you have purchased a ticket for, we are pleased to either:
  1. Issue an account credit for the face value of your tickets, which can be used for any future performance.
  2. Convert the ticket value to a charitable donation.

We beg you not to come to the CCA sick and risk infecting others.

  • If your show has been rescheduled or cancelled due to COVID-19 concerns, we will make every reasonable attempt to reach you by the phone number or e-mail we have on file for you to explain your options.

 

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