Capitol Center for the Arts is a nonprofit organization that owns and operates two historic theatres in downtown Concord, NH. The first is the 1,304 seat Chubb Theatre, first opened in 1927, as the Capitol Theatre, it fell into disrepair and closed in 1989. Shortly after, the Capitol Center for the Arts was formed and through a significant capital campaign, the theatre was purchased and renovated, reopening in November of 1995. The Chubb Theatre is host to over 150 events and shows each year.
In 2019, the former Concord Theatre, was purchased and renovated into a multi-function venue with flexible seating accommodating up to 424 people. Renamed as the Bank of New Hampshire Stage, this unique, second venue quickly became part of the music scene in Concord and hosted over 120 shows in the 8 months it was open prior to the pandemic. Our 2021-2022 season is now on sale and we anticipate being back at full capacity at the beginning of August.
We offer a great opportunity to work at beautiful facilities with top-notch entertainment, with competitive pay and comprehensive benefits: flexible schedules, paid time off, health and life insurance, and Simple IRA with company match. We appreciate your interest.
Current Job Openings:
The Capitol Center for the Arts is committed to equity, diversity, inclusion, and accessibility throughout our organization and all aspects of our work, recognizing this commitment as essential to realizing our mission. Our commitment to EDIA fosters a culture where team members can truly belong, contribute, and grow. We believe in each individual’s value and encourage applications from people of any age, gender identity, sexual orientation, race, ethnicity, religion, disability, veteran status, and any other characteristic or identity.
Director of Operations
Type: This is a full-time position classified as exempt, and is a hands-on position requiring nights and weekends.
Reporting to the Executive Director of the Capitol Center for the Arts (CCA), the Director of Operations is responsible for planning and directing the day-to-day facility and front-of-house operations at CCA and Bank of New Hampshire Stage (BNHS). Oversees the planning and execution of scheduled events, including pre-event preparation, front of house supervision, patron services, artist relations, and coordinating with other venue staff to ensure the smooth operation of events and shows. This includes organizing and coordinating security, ushers, bar/concession operations, and providing customer service to patrons in attendance. This new position will have the opportunity to build an operations team as CCA begins the recovery process from the financial impact of the pandemic.
Roles & Responsibilities
• Responsible for overseeing the front-of-house operations including the supervision of full and part-time staff, house management, volunteer training, and third-party vendor management including information technology, concessions, merchandise sales, parking, custodial, police and security. Collaborates with internal and external constituents for scheduled performances and daily operations.
• Manages facility rentals at CCA venues by coordinating with prospective internal and external clients to engage initial consultations and tours, deliver rental quotes, administer contracts, organize staffing and vendor needs, manage and execute performances/events, and complete financial settlements.
• Work closely with the Director of Production/Facilities to advance rental client’s and artist’s needs for events – responsible for managing and fulfilling non-technical needs such as catering/hospitality, transportation, merchandising, meet and greets, and artist settlement
• Order, receive, and reconcile all concessions inventory and theatre merchandise with an emphasis on increasing theatre’s ancillary revenue per show. Sends regular sales reports to Executive Director and Director of Finance
• Use best efforts to minimize show costs and drive show revenue while delivering a first-class experience for artists and patrons
• Set and uphold safety and security policies and procedures to protect patrons, artists, and staff throughout all phases of event production and execution
• Excellent written and verbal communication and people skills
• An associate’s degree or higher, and at least three years of management and supervisory experience in either theater/performing arts, restaurant, or hospitality field, or other related management experience
• Experience providing direction and supervision to staff, with direct report responsibility
• Enthusiasm for creating exquisite guest and client experiences
• Exceptional real time problem solving skills; keeping calm under pressure
• Must be able to work extended shifts (12 hours), lift 50+ pounds, and be on feet for long periods of time
Commensurate with experience and includes a competitive benefits and vacation package. Range $55,000 to $65,000 Anticipated start date is August 1.
Interested candidates must send a cover letter, resume, and references to firstname.lastname@example.org with the subject line CCA DIRECTOR OF OPERATIONS POSITION. No phone calls or visits. Not all applicants will be contacted.
Marketing & Development Coordinator
Type: This is a full-time position classified as exempt, and is a hands-on position requiring some nights and weekends.
The Marketing & Development Coordinator is responsible for executing elements of the CCA’s marketing plan, development campaigns, and donor benefit fulfillment. The position reports to the Executive Director and works closely with the Programming Manager and Director of Development.
This role covers a broad range of responsibilities and is ideal for a creative, tech-savvy, motivated, early career professional to be part of a small team, and gain experience with a busy, multiple venue operation. Beyond technical skills and/or relevant experience, the successful candidate will possess a willingness to learn on the job, and to grow in and develop the role.
Roles & Responsibilities
• Support development efforts, including data export, list segmentation, and mail merging
• Liaison with performance venues’ ticket offices, including transfers of sales data, patron information, and managing media comp ticket list
• Producing multiple reports: Google Analytics reports, email campaign performance, social media, and development / fundraising reports
• Building and deploying email blasts to various segments of database
• Company social media: writing copy and creating images for posts, scheduling posts, and monitoring and engaging in conversation as the online voice of the organization
• Administration of patron database: regular imports of sales data; pulling reports as requested; integration with Flodesk email platform and other partner apps; and periodic uploads to TRG DataCenter (shared community database)
• Website maintenance, including building and updating event pages, and troubleshooting issues.
• Design and editing for in-house produced collateral across web, digital, video, and print
• Various administrative tasks such as maintenance of the marketing & development calendar/planner,
• This position also requires some physical labor, such as loading in lobby displays at concerts, and running errands occasionally as needed
• Attendance at concerts and events—live and online—which often take place outside of normal business hours on evenings and weekends.
Qualifications/requirements to be successful:
• Associate’s degree or minimum two years relevant experience
• Excellent general communication skills and copywriting skills
• Strong organizational skills and attention to detail, with a demonstrated ability to work independently, and balance and prioritize a high volume of projects and activities
• Tech savvy – willing and able to follow self-directed learning (training documents, video tutorials, help sites), troubleshoot, and escalate issues as appropriate
• Basic design, html/web editing skills; experience with WordPress and Canva or similar programs highly desirable; video editing skills a plus.
• Ability and desire to grow analytical skills utilizing tools such as Google Analytics, Adwords, Facebook Insights, FloDesk, and PatronManager patron database
• A high level of knowledge of current and emerging trends in social media
• Ability to develop strong internal and external working relationships
Commensurate with experience and includes a competitive benefits and vacation package. Range $30,000 to $45,000 Anticipated start date is August 1.
Interested candidates must send a cover letter, resume, and references to email@example.com with the subject line CCA MARKETING AND DEVELOPMENT COORDINATOR. No phone calls or visits. Not all applicants will be contacted.