Employment

Current Job Openings:


Front of House Manager


Job Description:

The Capitol Center for the Arts seeks a Front of House Manager to join its Operations Team. The ideal candidate will have Front of House (FOH) and/or Box Office experience, be interested in the performing arts, and be committed to providing excellent customer service and an exquisite patron experience.

This is a part-time position requiring nights, weekends, and flexible hours, with the potential for full-time hours depending on the CCA’s schedule of shows. The regular shift for this role will be Thursday – Saturday 3:00pm – 11:00pm, but hours may vary depending upon the CCA performance and events schedule and may include occasional Sunday shifts. Additional daytime hours will be agreed upon after hiring. The Front of House Manager will be required to attend weekly staff meetings (Zoom option available) and to attend weekly meetings with the Director of Operations.

Duties will include:

Acting as the Manager on Duty for all shows at the Capitol Center for the Arts’ Chubb Theatre, which will include on-site supervision of Front of House staff (bartenders, Front of House Assistants/Concessions staff, and House Managers and ushers); acting as on-site, day-of point of contact for security, merch, and FOH contact for tour; monitoring and assisting with setup for bar and concessions; overseeing ingress and egress, and Covid-19 safety protocols; assisting House Manager and ushers with patron needs; preparing FOH reports; counting bar and concessions takes; and assisting House Manager with closing FOH at the conclusion of the show (among other duties).

The Front of House Manager will also participate in the rotation of Manager on Duty shift for shows at the CCA’s second venue, the Bank of New Hampshire Stage, which will include on-site supervision of FOH staff including bar and FOH assistants; overseeing ushers; assisting with patron needs; and closing FOH at the conclusion of the show.

Additional duties include assisting the Director of Operations with advance needs for FOH, including inventories, purchasing and setup, and reporting issues or concerns to Director of Operations at shows or events.

After being ‘dark’ for 18 months, the Capitol Center re-opened its doors to both venues in August 2021.  Robust safety protocols are in place to ensure the health and well-being of staff, volunteers, performers, crew, and patrons. The 2021-2022 Season is one of rebuilding and growth. For the right candidate, there is potential to expand this position into a full-time role supporting Front of House Operations and Events at CCA venues.

Desired Qualifications:

Excellent customer service skills

Prior Box Office or FOH experience in the live entertainment industry

Ability to multitask, remain calm under pressure, and think on one’s feet

Some supervisory experience in the arts/entertainment or restaurant industry preferred

This position frequently requires the ability to work long hours (up to 12-hour shifts), stand and move for extended periods of time (including going up or down stairs or elevator), and lift up to 50 pounds, as well as the ability to use a computer and to communicate via phone and radio with headset.

**To apply for this position, please send your resume and cover letter to info@ccanh.com**

 


Front of House/Event Staff  

*This position is predominately based at the Bank of New Hampshire Stage – 16 S. Main St. Concord, NH, 03301

Job Description:

The Capitol Center for the Arts is growing its Operations Team and currently accepting applications for part time Front of House Assistants.  The ideal candidate(s) will have an interest in the performing arts and a desire to become part of a vibrant and collaborative team at a beloved local nonprofit.  

 Desired Qualifications: 

  • Excellent customer service skills 
  • Ability to multitask, remain calm under pressure, and think quickly and creatively 
  • Prior Front of House experience in the live entertainment or theater industry is preferred, but also willing to train the right candidate 

 This position frequently requires the ability to stand and move for extended periods of time (including going up or down stairs and/or elevator) and lift up to 50 pounds, as well as the ability to use a computer and to communicate via phone and radio with headset.  Occasionally, long shifts (up to 10 hours) may be required. 

 Hours: participate in rotating weekly schedule of Front of House Assistants for shows and events taking place, based on Capitol Center schedule.  Shifts are variable and include weekend and evening hours, with most shifts being Thursday – Saturday, 6:00pm – 12:00pm.  Part time position, 20-25 hours weekly, mostly nights and weekends.  Salary range $13-$15/hr.  

 Responsibilities will include all duties necessary to support CCA patrons and provide a safe and enjoyable patron experience at CCA venues.  These duties include:  

  • Scanning tickets, directing ticketing issues to box office staff 
  • Verifying vaccine records and IDs 
  • Attending coat check, merchandise tables, or informational tables 
  • Guiding patrons to their seats, offering directions, and explaining venue layout 
  • Minor security: preventing patrons from exiting through emergency exits, ensuring all patrons who enter/reenter during events have tickets, and that patrons are in the appropriate area for their tickets, enforcing venue-wide mask mandate, escalating issues to MOD or Event Manager as necessary 
  • Observing and monitoring audience during events, alerting MOD of any patron issues or potential problems 
  • Assisting bartenders with stocking/replenishing stock as needed 
  • Monitoring restrooms for paper goods stock and cleanliness 
  • Setup and breakdown of tables, chairs, and other event setup  
  • Assisting MOD or Event Manager as needed  

 The Capitol Center for the Arts is committed to equity, diversity and inclusion throughout our organization and all aspects of our work, recognizing this commitment as essential to realizing our mission. Our commitment to EDI fosters a culture where team members can truly belong, contribute, and grow. We believe in each individual’s value and encourage applications from people of any age, gender identity, sexual orientation, race, ethnicity, religion, disability, veteran status, and any other characteristic or identity. 

**To apply for this position, please send your resume and cover letter to info@ccanh.com**

 


Capitol Center for the Arts is a nonprofit organization that owns and operates two historic theatres in downtown Concord, NH.  The first is the 1,304 seat Chubb Theatre, first opened in 1927, as the Capitol Theatre, it fell into disrepair and closed in 1989.  Shortly after, the Capitol Center for the Arts was formed and through a significant capital campaign, the theatre was purchased and renovated, reopening in November of 1995.  The Chubb Theatre is host to over 150 events and shows each year.

In 2019, the former Concord Theatre, was purchased and renovated into a multi-function venue with flexible seating accommodating up to 424 people.  Renamed as the Bank of New Hampshire Stage, this unique, second venue quickly became part of the music scene in Concord and hosted over 120 shows in the 8 months it was open prior to the pandemic.  Our 2021-2022 season is now on sale and we anticipate being back at full capacity at the beginning of August.

We offer a great opportunity to work at beautiful facilities with top-notch entertainment, with competitive pay and comprehensive benefits: flexible schedules, paid time off, health and life insurance, and Simple IRA with company match. We appreciate your interest.

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