When a show is cancelled, ticket holders will receive an email advising them of the following options: receive a refund, receive a refund to a digital gift card ,or donate the funds to the CCA, as well as instructions on how to respond. These options will remain in effect for a 30-day window. After this 30-day window closes, any remaining orders will be refunded to a digital gift card.
When a show is rescheduled, ticket holders will receive an email advising them of the following options: keep their tickets for the new date, receive a refund, receive a refund to a digital gift card, or donate the funds to the CCA, as well as instructions on how to respond. These options will remain in effect for a 30-day window. After this 30-day window closes, their tickets are no longer considered to be available for refund and will remain valid for the new date.
Ticket holders to canceled or rescheduled BNHS performances have the following options:
- Keep my tickets. The show will go on! To attend the performance on the new date you do not need to do anything with the tickets. If you have your tickets in hand already you can use those tickets on the new date. If a new date is not listed, you will be contacted when a new date has been determined and have these same options at that time.
- Donate my tickets. The Capitol Center, like most nonprofit organizations, runs a lean, efficient operation, but as a presenting theatre much of our cash is tied up in advance ticket sales for performances – when those shows cancel, the financial impact can be devastating. If you are in a position to do so, please consider donating the value of your tickets to the Capitol Center for the Arts to help keep this community resource afloat during this challenging time.
- Refund my ticket purchase to a gift card. We’d love to see you back for a show in the future!
- Receive a refund. We understand if the best option for you at this time is to receive a refund. If you purchased your tickets with a credit card within the last 18 months, your account will be credited. Charges older than 18 months will be mailed a refund check. If the credit card has been cancelled or you used a Visa or Mastercard gift card make sure to indicate such in “Additional Information” and we will send you a refund via check. If you purchased your tickets with cash, a CCA gift card or a check, you will be mailed a refund check.
The CCA will contact ticket holders via the e-mail address provided in their order. If we have no e-mail address on file for you, we will attempt to reach you by phone. If you have not provided either an e-mail or phone number or cannot be reached by the information provided, you will be responsible for obtaining all information on cancelled/rescheduled performances.
If you purchased your tickets via a third-party reseller, rather than directly from us, you will need to follow up with them.
Please, if you have specific questions or concerns we have not addressed feel free to contact the Box Office at (603)225-1111 or e-mail firstname.lastname@example.org.